Healthcare is a business, and provider organizations must be profitable to stay in business. However, consumers/patients (the general public) believe otherwise. What is the role of case managers in ensuring the profitability of their organizations?
2. Physicians need some freedom from HMO control in delivering care to patients. On the other hand, some physicians may try to abuse the freedom for their own financial gains. How can policy-makers and other stakeholders resolve this dilemma?