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For any company that wants to deliver excellent customer service, having an excellent training program for its customer service employees is essential. This week write a one to two page paper describing the customer service training program for your selected company (Publix).
- Summarize the customer service training program for the selected company
- Describes key aspects of the program and how customer service skills are developed
Be sure to have at least one reference with an in-text citation in APA format. Full points for this will require both. For help with APA open the RESOURCES page and click on the APA link.
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