Explain ways to diffuse a customer’s anger or frustration. 
 Explain how a hands-on company, such as a tire company, might be able to effectively use the Internet to meet customer needs. 
 Discuss the economic impacts of the changing marital and ethnic face of the market

Who you would invite (and why) What questions you would ask (provide 5 sample questions) What information you hope to gain How you would compensate the participants for their time
April 25, 2020
Justify how well your product/service satisfies customer wants and needs. Identify any wants and needs that are not met by your product/service. Analyze your product’s position in relation to the competition. Identify 3–5 main competitors. Explain how your product differs in terms features, function, quality, price, availability, brand image, etc. Explain why this differentiation is important to your customers.
April 25, 2020

Explain ways to diffuse a customer’s anger or frustration. 
 Explain how a hands-on company, such as a tire company, might be able to effectively use the Internet to meet customer needs. 
 Discuss the economic impacts of the changing marital and ethnic face of the market

Customer Service: Career Success Through Customer Loyalty Fifth Edition, 2011 ISBN-13: 9780135063972 Paul R. Timm                                                                                           WEEK TWO Prentice Hall   Writing Assignment for week TWO  

  • Begin each writing assignment by identifying the question number you are answering followed by the actual question itself (in bold type).
  • Use a standard essay format for responses to all questions (i.e., an introduction, middle paragraphs and conclusion).
  • Responses must be submitted as a MS Word Document only, typed double-spaced, using a standard font (i.e. Times New Roman) and 12 point type size. 
Word count is NOT one of the criteria that is used in assigning points to writing assignments. However, students who are successful in earning the maximum number of points tend to submit writing assignments that fall in the following ranges: 
Graduate courses: 500 - 750 words or 2 - 3 pages.
  • Plagiarism 
All work must be free of any form of plagiarism.
  • Put written answers into your own wordsDo not simply cut and paste your answers from the Internet and do not copy your answers from the textbook. Be sure to refer to the course syllabus for more details on plagiarism and proper citation styles.
Please answer ONE of the following
  • Explain ways to diffuse a customer’s anger or frustration.
  • Explain how a hands-on company, such as a tire company, might be able to effectively use the Internet to meet customer needs.
  • 
 Discuss the economic impacts of the changing marital and ethnic face of the market.
 

Customer Service: Career Success Through Customer Loyalty

Fifth Edition, 2011 ISBN-13: 9780135063972

Paul R. Timm                                                                                           WEEK TWO

Prentice Hall

 

Writing Assignment for week TWO

 

  • Begin each writing assignment by identifying the question number you are answering followed by the actual question itself (in bold type).
  • Use a standard essay format for responses to all questions (i.e., an introduction, middle paragraphs and conclusion).
  • Responses must be submitted as a MS Word Document only, typed double-spaced, using a standard font (i.e. Times New Roman) and 12 point type size. 
Word count is NOT one of the criteria that is used in assigning points to writing assignments. However, students who are successful in earning the maximum number of points tend to submit writing assignments that fall in the following ranges: 
Graduate courses: 500 – 750 words or 2 – 3 pages.
  • Plagiarism 
All work must be free of any form of plagiarism.
  • Put written answers into your own wordsDo not simply cut and paste your answers from the Internet and do not copy your answers from the textbook. Be sure to refer to the course syllabus for more details on plagiarism and proper citation styles.

Please answer ONE of the following

  • Explain ways to diffuse a customer’s anger or frustration.
  • Explain how a hands-on company, such as a tire company, might be able to effectively use the Internet to meet customer needs.
  • 
 Discuss the economic impacts of the changing marital and ethnic face of the market.

 


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