Topic: Customer Service at Nordstrom: A Way to Mitigate Potential Conflict?. Importance of Conflict Management Skills for the Manager Functional vs Dysfunctional Conflict Causes of Conflict in Organization

Please post the topic you plan to explore. Include why you selected it and how it impacts your profession. Your submission should be at least 250 words after which you must comment to at least two of your peers. “CYBER CRIME” is the topic to discuss references need
August 7, 2020
Language Separation in Immigrant Families
August 7, 2020

Topic: Customer Service at Nordstrom: A Way to Mitigate Potential Conflict?. Importance of Conflict Management Skills for the Manager Functional vs Dysfunctional Conflict Causes of Conflict in Organization

Topic:  Customer Service at Nordstrom: A Way to Mitigate Potential Conflict?       The minimum scope of the case analysis must contain a minimum of 1000 words and 2 - 4 pages.  It must contain sufficient depth to demonstrate analytical skills, critical thinking, and relevant theories. After explaining theory incorporate the answers to the questions at the end of the case study.       Organizational Behavior Class - Chapter outline   The Nature of Conflicts in Organizations  

  • Importance of Conflict Management Skills for the Manager
  • Functional vs Dysfunctional Conflict Causes of Conflict in Organization
 
  • Structural Factors
  • Personal Factors Globalization & Conflict Forms of Conflict in Organization
 
  • Interorganizational Conflict
  • Intergroup Conflict
  • Intragroup Conflict
  • Interpersonal Conflict
  • Intrapersonal Conflict Defense Mechanism Conflict Management Strategies & Techniques
 
  • Effective & Ineffective Techniques
  Conflict Management Styles  
  • Avoiding
  • Accommodating
  • Competing
  • Compromising
  • Collaborating
 

Topic:  Customer Service at Nordstrom: A Way to Mitigate Potential Conflict?

 

 

 

The minimum scope of the case analysis must contain a minimum of 1000 words and 2 – 4 pages.  It must contain sufficient depth to demonstrate analytical skills, critical thinking, and relevant theories. After explaining theory incorporate the answers to the questions at the end of the case study.

 

 

 

Organizational Behavior Class – Chapter outline

 

The Nature of Conflicts in Organizations

 

  • Importance of Conflict Management Skills for the Manager
  • Functional vs Dysfunctional Conflict

    Causes of Conflict in Organization

 

  • Structural Factors
  • Personal Factors

    Globalization & Conflict

    Forms of Conflict in Organization

 

  • Interorganizational Conflict
  • Intergroup Conflict
  • Intragroup Conflict
  • Interpersonal Conflict
  • Intrapersonal Conflict

    Defense Mechanism

    Conflict Management Strategies & Techniques

 

  • Effective & Ineffective Techniques

 

Conflict Management Styles

 

  • Avoiding
  • Accommodating
  • Competing
  • Compromising
  • Collaborating

 


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