It is vitally important that nurses are aware of other cultures as they collaborate with a diverse work force as well as patients and their families. Assume you are Masaya’s preceptor. What leadership skills should you model to assist Masaya and your fellow coworkers with his acceptance into the work-group/team based on what you discover by watching the video (link is below).

Customer Service Module 03 Assignment 1. List four words to use and four words to avoid. 2. List and define the five methods of communication. 3. What factors can cause people to have poor listening skills? 4. What characteristics can an individual’s voice reveal about him or her? 5. Explore some tactics for recording information received by telephone. What procedures does your company use? 6. How can the development of customer intelligence enhance relationship marketing with specific clients? 7. How should you respond if a face-to-face customer refuses to maintain eye contact? 8. How do you view voice mail systems as a customer? As a customer service provider? 9. What information should be included on a fax cover sheet? 10. Investigate the privacy issues related to e-mail.
November 5, 2020
Why is it important for managers to have an understanding of organizational behavior? (1-2 Paragraphs) Do you think that this knowledge is more important at some levels that others? Why or why not?
November 5, 2020

It is vitally important that nurses are aware of other cultures as they collaborate with a diverse work force as well as patients and their families. Assume you are Masaya’s preceptor. What leadership skills should you model to assist Masaya and your fellow coworkers with his acceptance into the work-group/team based on what you discover by watching the video (link is below).

It is vitally important that nurses are aware of other cultures as they collaborate with a diverse work force as well as patients and their families. Assume you are Masaya’s preceptor. What leadership skills should you model to assist Masaya and your fellow coworkers with his acceptance into the work-group/team based on what you discover by watching the video (link is below).

It is vitally important that nurses are aware of other cultures as they collaborate with a diverse work force as well as patients and their families. Assume you are Masaya’s preceptor. What leadership skills should you model to assist Masaya and your fellow coworkers with his acceptance into the work-group/team based on what you discover by watching the video (link is below).


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